Privacy policy

 

Oat & Earth operates this store and website to provide you with a curated shopping experience (the "Services"). Oat & Earth is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, make a purchase, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this policy.

Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following, depending on how you interact with us:

      • Contact details — name, address, phone number, and email address
      • Financial information — payment card details and transaction information
      • Account information — username, password, and preferences
      • Transaction information — items viewed, added to cart, or purchased
      • Communications — information included in messages you send us
      • Device information — browser, IP address, and unique identifiers
      • Usage information — how and when you interact with the Services

Where We Collect It From

      • Directly from you when you create an account, use the Services, or contact us
      • Automatically through your device via cookies and similar technologies
      • From service providers who process data on our behalf
      • From partners or other third parties

How We Use Your Information

      • Provide and improve the Services — process orders, payments, returns, and account management
      • Marketing — send promotional communications and show relevant advertisements
      • Security and fraud prevention — protect your account and our platform
      • Customer support — respond to your inquiries and maintain our relationship
      • Legal compliance — respond to legal requests and enforce our policies

How We Share Your Information

We may share your personal information in the following circumstances:

      • With Shopify and service providers who support our operations (payment processing, fulfillment, analytics, cloud storage)
      • With marketing partners to deliver relevant advertising — you may opt out here
      • When you direct or consent to disclosure (e.g., social login integrations)
      • Within our corporate group or affiliates
      • In connection with a business transaction, legal obligation, or to enforce our policies

Our Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy. To exercise privacy rights related to Shopify's processing, visit the Shopify Privacy Portal.

Third-Party Links

The Services may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their policies independently before sharing any information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we will delete it. We do not sell or share personal information of individuals under 16 years of age.

Security and Retention

We take reasonable measures to protect your information, but no system is completely secure. How long we retain your data depends on factors such as your account status, legal obligations, and dispute resolution needs.

Your Rights and Choices

Depending on where you live, you may have the right to:

      • Access personal information we hold about you
      • Delete your personal information
      • Correct inaccurate information
      • Portability — receive a copy of your data or request transfer to a third party
      • Opt out of targeted advertising — exercise this right here. If you use the Global Privacy Control signal, we will honor it automatically for your device and browser.
      • Manage email preferences — unsubscribe from promotional emails at any time via the link in any email we send

To exercise any of these rights, contact us using the details below. We will not discriminate against you for doing so. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.


Contact

For questions about this Privacy Policy or to exercise your rights, please contact us:

📧 hello@oatearth.com