Support
Questions & Contact
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The Ritual
The Oat & Earth ritual moves in three steps: Soak, Polish, Creme. Begin with the Mineral & Oat Soak to soften and prepare the skin. Follow with the Refining Body Polish to resurface. Finish with the Lipid Barrier Creme to restore and protect.
No. Each product stands on its own and can be used independently. The full ritual simply amplifies the benefit of each step when used in sequence.
Most people find two to three times per week works well. The soak and creme can be used more frequently as part of a daily practice.
Formulas & Ingredients
The Lipid Barrier Creme is fully unscented (Bare). The Mineral & Oat Soak is available in Bare (unscented) and Mist (lavender + eucalyptus). The Refining Body Polish comes in Ember (lavender, amyris, cedarwood) and Veil (vanilla, amyris) — both use only essential oil-based fragrance. We do not use synthetic fragrance in any formula.
Yes. Every formula is developed with sensitive skin as the primary consideration. We do not use synthetic fragrance, unnecessary fillers, or harsh actives. If you have a known allergy or condition, please review the full INCI list for each product before purchasing.
Yes. Tallow is a key ingredient in both the Lipid Barrier Creme and the Refining Body Polish. It is a skin-compatible lipid that absorbs readily and supports barrier function. If you have questions about sourcing, please contact us at hello@oatearth.com.
No. Our formulas contain tallow and goat milk powder, which are animal-derived. We are transparent about this and committed to responsible sourcing.
Orders & Shipping
We currently ship within the United States only. We plan to expand to additional markets in the future.
Orders ship within 1-2 business days. Delivery is typically 3-5 business days after shipment, depending on your location.
Yes. Orders over $75 ship free. A flat rate of $7.99 applies to orders below that threshold.
Returns & Replacements
All sales are final. We do not accept returns or exchanges. If your order arrives damaged, defective, or incorrect, we will replace it at no cost — that is our commitment.
Contact us at hello@oatearth.com within 7 days of delivery. Include your order number and a photo of the issue. We will arrange a replacement promptly — no hassle, no questions.
Get in Touch
We're a small team and we read everything.
For order issues, product questions, or anything else — reach us directly. We respond within 1-2 business days.